t111 Responsible Gaming — Play Smart, Stay in Control

Section 1

18+ Age Restriction

Section 2

Recognising Problem Gambling

For the vast majority of players, gambling is a recreational activity — a way to enjoy live baccarat, follow a BPL cricket match, or spin a few slot reels as a form of entertainment. However, a small proportion of players may find that gambling begins to occupy an unhealthy amount of their time, attention, or money. Recognising the early signs of problem gambling is the first and most important step towards addressing it.

Problem gambling does not always look the same. It can develop gradually over months or appear suddenly following a major win or loss. t111 monitors player behaviour patterns for indicators of harmful play and may proactively reach out to players who display warning signs — but self-awareness is equally powerful. The following are common signs that gambling may have moved beyond healthy entertainment:

• Chasing losses: Continuing to gamble in an attempt to win back money that has already been lost, often with increasingly large bets.
• Preoccupation with gambling: Thinking about gambling constantly — planning the next session, reliving past bets, or calculating future winnings — even when not actively playing.
• Hiding gambling activity: Concealing the extent of gambling from family, friends, or colleagues out of shame or fear of their reaction.
• Gambling with money earmarked for essentials: Using funds intended for rent, food, bills, or family expenses to fund gambling sessions.
• Borrowing money to gamble: Taking loans, using credit cards, or asking others for money specifically to continue gambling.
• Failed attempts to stop or reduce play: Repeatedly trying to cut back on gambling but being unable to maintain the reduction over time.
• Gambling as emotional coping: Turning to gambling to relieve stress, anxiety, boredom, loneliness, or depression rather than as pure entertainment.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling.
• Irritability when not gambling: Feeling restless, anxious, or irritable when attempting to reduce or stop gambling activity.
• Escalating stakes over time: Needing to wager progressively larger amounts to achieve the same level of excitement or satisfaction.

Section 3

Self-Assessment Questions

The following questions are adapted from internationally recognised problem-gambling screening tools. Answer them honestly — your responses are for your own reflection only and are not submitted to t111. If you answer "Yes" to three or more questions, we encourage you to contact t111 support and consider activating one of the self-protection tools described on this page.

Section 4

Player Protection Tools

t111 has built a comprehensive suite of player protection tools directly into the platform. These tools are available to every registered player at any time, free of charge, and can be activated instantly from your account settings panel or by contacting t111 support. You do not need to provide a reason to use any of these tools — they exist for your benefit and t111 staff will never attempt to dissuade you from using them.

Section 5

Self-Exclusion

Self-exclusion is the most comprehensive player protection measure available on t111. When you self-exclude, your account is permanently closed for the duration of the exclusion period and t111 takes active steps to prevent you from re-registering under the same identity. Self-exclusion is the right choice when other tools — such as deposit limits or cool-off periods — have not been sufficient to keep your gambling within safe boundaries.

Available Self-Exclusion Periods

• 6 months: The minimum self-exclusion period. Suitable for players who want a significant structured break from gambling with a defined end date.
• 1 year: A full calendar year of exclusion, providing an extended period for recovery and reassessment.
• 2 years: A longer-term exclusion for players who recognise a more entrenched pattern of harmful gambling behaviour.
• Permanent / Indefinite: A permanent, open-ended self-exclusion with no automatic expiry. Reversal of a permanent exclusion requires a formal written request and a mandatory 7-day reflection period before any review is considered.

What Happens During Self-Exclusion

• Your t111 account is immediately suspended and access is blocked.
• All pending withdrawals are processed and funds returned to your designated payment method (bKash, Nagad, Rocket, or bank transfer as applicable).
• Any remaining promotional or bonus balance is voided.
• t111 will suppress all marketing communications to your registered email and Bangladesh mobile number for the duration of the exclusion.
• Re-registration attempts using the same National ID, mobile number, or email address will be automatically blocked by t111's systems.
• If you believe you have inadvertently been able to re-register during a self-exclusion period, contact t111 immediately at [email protected].

Third-Party Self-Exclusion Schemes

In addition to t111's platform-level self-exclusion, players based in Bangladesh are encouraged to explore third-party tools and resources that can provide an additional layer of protection across multiple gambling platforms. Browser extensions such as Gamban and site-blocking tools available through your internet service provider can complement the self-exclusion measures t111 applies on its own platform.

Section 6

Deposit & Spending Limits

Deposit limits are one of the most practical tools available for maintaining control over your gambling spend. By setting a hard ceiling on how much you can transfer into your t111 wallet within a given time window, you remove the option of impulsive over-spending during a losing session — even before that impulse arises. t111 recommends that all players, regardless of their current relationship with gambling, set a deposit limit as part of responsible account setup.

How Deposit Limits Work

You may set limits expressed in Bangladeshi Taka (৳) across three timeframes:

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) within any 24-hour rolling period.
• Weekly limit: The maximum total deposit amount across any rolling 7-day window.
• Monthly limit: The maximum total deposit amount across any rolling 30-day window.

Increasing vs. Decreasing a Limit

t111 applies an asymmetric review process to limit changes, designed to protect players from impulsive decisions:

• Decreasing a limit: Takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit is enforced from the moment you save the change.
• Increasing a limit: Subject to a mandatory 24-hour cooling period. If you request an increase, the change will not take effect until 24 hours have elapsed. This window is intentional — it gives you time to reconsider whether the increase is genuinely appropriate.

Section 7

Time-Out & Cool-Off

Sometimes you simply need a break — not necessarily because gambling has become a problem, but because a pause is healthy, and taking one proactively is a sign of good self-management. t111's time-out and cool-off features give you a structured way to step back, with different durations to suit different circumstances.

Short Time-Out

A short time-out suspends your account for a brief, defined period. Available durations are 24 hours, 48 hours, and 7 days. During a short time-out you cannot log in, deposit, place bets, or claim bonuses. The suspension lifts automatically when the period expires, with no further action needed from you.

Short time-outs are best suited to situations such as: you have had an emotionally charged session and want to prevent yourself from making further bets in an agitated state; you are going through a busy period and want to avoid the temptation of gambling; or you simply want to reassess your playing patterns before continuing.

Extended Cool-Off Period

An extended cool-off suspends your account for a longer period — available as 14 days, 30 days, or 90 days. Like a short time-out, the suspension is automatic and complete: no logins, no deposits, no bets, and no bonus claims. Extended cool-offs are ideal when you recognise that your gambling frequency has been higher than you would like, but you are not yet ready to commit to a full self-exclusion.

Activating a Time-Out

Time-out and cool-off periods can be activated instantly through your account settings under the Responsible Gaming section. If you are unable to access your account or prefer to speak with a team member, contact [email protected] and a member of the responsible gaming team will activate the suspension on your behalf within the hour.

Section 8

Getting Support

Reaching out for support — whether from t111 directly or from a specialist organisation — is never something to be ashamed of. Problem gambling is a recognised health issue, not a personal failing, and there are people ready to help you regardless of how far along the spectrum your experience sits. Below are the channels through which you can get help.